In order to activate the warranty you must send a descriptive email of the malfunction as well as the product data to: firstname.lastname@example.org
The equipment purchased at YESOls has a warranty that may vary depending on the product, so take into account the description of the same on the invoice.
The warranty period is considered from the date of purchase of the equipment and can only be exercised upon presentation of proof of purchase (invoice).
The equipment is considered outside the warranty conditions under the following conditions:
- Have passed the period of the same;
- Have defects caused by abnormal wear;
- Accidental damages (dropping of the product, maltreatment, spillage of liquids, etc.)
- Improper use and / or negligence (improper installation of software, poor handling, use of non-original accessories, damage caused by attempted repair, etc.)
If the product is taken for repair and / or investigation by third parties, this will terminate the warranty.
The battery of the equipment is only guaranteed for 1 month.
After contact with the complaints service, this will be analyzed and if accepted, the following instructions will be given and the address to which the device should be sent for analysis.
The shipping costs will be the responsibility of the user, and YESOls is not responsible for any loss or damage during transportation.
If the equipment is not received within 10 (ten) business days after the opening of the complaint process or the reception is greater than the guarantee deadline, it will be canceled and may not be accepted again by the technical service.
In the act of sending, ensure that your data is deleted from the device, as well as lock codes, passwords and iCloud accounts before sending us.
We are not responsible for the loss of data or information housed in them, so we advise you to make a backup copy before sending.
These Warranty Activation Conditions were published on December 12, 2017, and may be revised as necessary.