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TERMS AND CONDITIONS OF USE

1 - IDENTIFICATION OF THE DOMAIN HOLDER

The site yesshoponline.com is intended for the sale of various articles by the company YESols, LDA., Headquartered at Rua da Carvalha 570, Leiria - PORTUGAL, with NIF 513 543 848 and under this number registered at the Registry Office Comercial de Leiria with a share capital of 3,000.00 €, hereinafter referred to as YESols.

 

2 - SCOPE AND PURPOSE OF THE TERMS AND CONDITIONS

These Terms and Conditions apply to users of yesshoponline.com and to any commercial or other transactions and transactions performed on this site. The navigation on the site, as well as the purchase of any product through the yesshoponline.com online store, implies the acceptance of these Terms and Conditions by the customer. YESols reserves the right to change these Terms and Conditions without prior notice, such changes being published in the Terms and Conditions area at yesshoponline.com

 

3 - INFORMATION ON CONTENTS

The yesshoponline.com site is intended for private use only. Reproduction, transfer, distribution or storage of your content without prior written permission is prohibited for purposes other than strictly personal use.

YESols reserves the right to modify at any time the information and commercial offer presented on the products, prices, promotions and commercial conditions. It is expressly prohibited the introduction of links of our site, for commercial purposes without previous authorization of YESols. Likewise, the use of the yesshoponline.com domain for abusive purposes, and without prior authorization, may be liable to recourse to the competent legal means by YESols. In the event that you find in other sites, links that allow you access to yesshoponline.com, we inform you that YESols has no responsibility for either the origin of the page or the contents inscribed therein.

We make every effort to ensure that the information presented is free of typographical errors and whenever they occur, we will proceed as soon as possible to correct them. In case the information presented does not correspond to the characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement in the applicable legal terms.

The images presented on the website are merely illustrative. We recommend that you consult the product details for more information about their characteristics. If you do not find the information you want, contact the customer service by email:

comercial@yesols.com

 

4 - INTELLECTUAL PROPERTY

The site yesshoponline.com and all its contents are protected under the Law of Intellectual Property, in particular the copyright and trademarks. Any use, reproduction or full or partial mention of its contents are prohibited and constitute a crime when carried out without the prior authorization of YESols.

The social denominations, trademarks and distinctive signs reproduced on the site yesshoponline.com are protected in accordance with the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive sign is strictly prohibited and must be the subject of prior written authorization of the trade mark proprietor.

 

5 - RESPONSIBILITIES

All products traded on Yesols are in compliance with Portuguese legislation.   YESols declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he wishes to order.

 

6 - PRIVACY AND PROTECTION OF PERSONAL DATA

The use and processing of personal data on yesshoponline.com is the responsibility of YESols in compliance with Law 67/98 of 26 October on the Protection of Personal Data. YESols guarantees the security, privacy and confidentiality of personal and other data provided by its customers at the time of registration, ordering and / or payment at yesshoponline.com, with such data and information to be used by   yesols   for order processing and billing. Unless otherwise objected to by the customer, the data and information provided may be used by YESols for promotional, advertising and / or marketing purposes, for which information will be processed and stored in the YESols database. The data required to make the payment, as well as the selection of the payment, are properly protected by encrypting the information provided by the customer, to which content only YESols has access.Customers have the right to access, rectify and cancel their data. With the option "My account", you can check or change your personal data, edit your address book or change your password. By providing your data, the user is requested to express authorization to receive information about products and services that may be of interest to you. This authorization allows YESols to use your personal data for the purpose of direct marketing through any communication channel, namely through electronic mail, SMS or other forms of automatic calling. YESols will not market or share your customer database with third parties.

 

USING COOKIES

What are cookies? "Cookies" are data files that a website on the net sends to your computer while browsing the site. These data files include information that will enable our site to collect important information that may make your site use more effective and more useful to you. Our site uses "cookies" for several reasons. We use cookie technology and IP addresses to obtain non-personal information from visitors and to provide our registered visitors with the best personalized online experience.

How do we use cookies? Visitors to our site use different query programs and different computers. In order to make your queries as easy as possible, with the technology you are using, we automatically note the type of browser (such as Internet Explorer, Google Chrome) and operating system (Windows, Macintosh) used by a visitor as well such as the domain name of the visitor's Internet service provider. We also collect the total number of visitors to our site, together, to enable us to update and improve it in the most productive way; in this process no identifiable personal information is extracted. This data allows us to know if there are more visitors preferring certain features or areas, thus helping us to keep our site up to date and interesting for most of our visitors. We also use "cookies" to help prevent young children from having access to certain areas or functions reserved only for adults or older adults.

How do we use cookies to customize your experience on our site? Cookie technology helps us deliver content tailored to the interests of visitors. Sites that offer online purchase possibilities use "cookies" to record and process the items on your purchase card. Where authorized, we may associate personal information with a cookie in such circumstances.

What if I do not want cookies? If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or disable all cookies through your query program (Internet Explorer or Google chrome). (See the help menu of your query program to find out the correct way to change or update cookies.) If you disable cookies, you may not be able to access some of the above functions. Through your browser settings, you can have some control over most cookies.

For more information about cookies, including knowing which cookies have been installed and how they can be managed and deleted,   click here . If you do not want your site visits to be detected by Google Analytics,   click here

 

7 - REGISTRATION AND ORDER

Registration and ordering process Achieving purchases through the site yesshoponline.com, shall make an entry by filling out the online form. Once registered, simply add all the items you want to purchase in the virtual shopping basket. You should follow all the steps of the purchase so that it is completed successfully. In case of unavailability of the product and / or stock breach, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the amount paid. The validation of the purchase order assumes that the customer has taken note of and accepts the Terms and Conditions of yesshoponline.com. As soon as you finish your purchase, you will receive an automatic email with the number of your order and all the data of the same. After ordering online, the store yesols will confirm with the bank the respective payment to begin the process of preparation and delivery of the merchandise. Once the merchandise is shipped an automatic email is sent with that information. If the data is not correct you can immediately request your change to: comercial@yesols.com

Availability of online products online store   yesols only processes an order placed by a customer upon confirmation of their payment with the bank, and therefore can not guarantee the availability of the items until the beginning of the processing. The products presented on the website are subject to availability and quantity of the existing stock. Some products are subject to order from the supplier and an estimated delivery time is indicated. The YESols store is not responsible for delays in orders from suppliers. Products subject to order or custom do not allow refunds.

On the product sheet, you will find the estimated date, on working days, for shipping. At the estimated time for shipment plus the shipping time depends on the carrier you choose and the destination of your order. Any delay in the dispatch of articles, compared to the estimated dates presented, does not confer the right to compensation.

The YESols store reserves the right to change these Terms and Conditions without notice, these changes being published in the area of ​​Terms and Conditions in   yesshoponline.com

 

8 - PAYMENTS

In our online store you have the following payment methods available:

Bank Transfer: Holder:   YESOLS, Sociedade Unipessoal LDA Bank:   BPI - Portuguese Investment Bank IBAN: PT50.0010.0000.52678330.0010.3 SWIFT / BIC: BBPIPTPL

If you choose this method of payment, the customer must send an e-mail to info@yesols.com, with proof of transfer and respective order reference, in order to expedite the process of sending the articles. The payment is valid after confirming the value by the bank. After this confirmation, the order will be dispatched.

ATM is available for payment in any ATM terminal or home banking. When selecting MB, the ATM reference is issued according to the amount to be paid and sent automatically to your email. This email will be sent by "Hipay.com", the company that manages the multibanco references. After using the MB reference, an email will automatically be sent stating that the payment was successful. Payment is only valid for   yesols after confirmation by Hipay.

With ATM, your bank information is never communicated to yesols.

Payshop is available for payment in any participating store to Payshop. When selecting Payshop the reference is issued according to the amount to be paid and sent automatically to your email. This email will be sent by "Hipay.com", company that manages the references of the payshop. After the payment of the reference is sent automatically an email indicating that the payment was successful. The payment is only valid for yesols after confirmation by Hipay.

With Payshop, your bank information is never reported to yesols

Paypal Paypal (recognized worldwide for the security of their transactions) is the simple, fast and secure way to pay for your purchases on the Internet. Includes VISA, Mastercard and American Express credit cards. With PayPal your financial details (such as credit card numbers and bank account numbers) are not shared with third parties.

With Paypal, your banking information is never communicated to YESols

Credit Card If you choose to pay your orders by credit card (Visa and MasterCard), you can do so safely because in meeting new security rules spread by VISA International and the Europay / MasterCard International from April 1 All applications for authorization to enter into transactions using cards of those systems may only be processed by Hipay provided that the security code (CVV2 / CVC2) of the respective card is included in the elements provided.

With your credit card, your banking information is never communicated to YESols.

 

9 - SHIPMENTS

The online store   YESols undertakes to deliver the orders, duly conditioned, after confirmation of payment by the bank. The order is delivered to the address indicated by you in the "Delivery Address" area (address, job, etc).Once the merchandise is shipped from our premises an automatic email will be sent to inform you. Orders will not be sent for items.

The YESols store only dispatches on weekdays until 17h. In this way, Saturdays, Sundays and public holidays are not counted for estimated delivery of parcels.

Deliveries are made from Monday to Friday, except on public holidays, from 9am to 6pm. The estimated delivery date is indicative only and is the responsibility of the shipping companies. Any delay in the dispatch or ordering of articles, compared to the estimated dates presented, does not confer the right to compensation.

In the event that one of the requested products is not available in stock, YESols online store will contact you by email or by telephone within 2 days from the date of payment of the order, in order to inform. Your order is shipped as soon as all items are available.

 

10 - RETURNS AND EXCHANGES AND REFUND

In accordance with the legislation in force in the European Union, our customers have the right to cancel a purchase in our online store. Except for custom products or custom to supplier.

Failure to pay the order within 10 (ten) days after the date it was made implies the automatic cancellation of the same.

Within the scope of its Customer Satisfaction Policy, and in accordance with applicable legal terms, YESols makes it possible to exchange or return (contract resolution) of articles, within 30 days from the date of receipt by the Customer, provided that the reason of the exchange / return is clearly imputed to the supply of the product or to the transportation of the same. For this purpose we have created some presets for the reason for the return and the possibility to insert up to 3 Photos that prove   the reported anomalies.

How to change / return an article?

We suggest that you do the following:  

- Click on "My orders", identify yourself to access the orders, and click on the order in which you have products that you want to return. Select the product (s) you want to exchange or return and click "Create a return order.  

- Then a field will appear to indicate the reason for the return and click submit request for return. You should indicate whether you want the exchange, creation of a voucher in the value of the order or refund of the value of the order.

- Upon receipt of the order and evaluation by our customer support team, a confirmation email will be sent.

- The products must be returned new, unused altered or washed and must contain all the original labels.

Refund Once the order arrives at YESols, and if   in accordance with the conditions of return, the refund will be made through bank transfer or paypal within a maximum of 30 business days. It is essential that you provide us with the bank identification number (NIB) of a bank in Portuguese national territory to effect the reversal.

Once the chargeback has been made you will be notified by email to the address you left us in your account. Please note that we are not responsible for chargebacks to wrong bank identification numbers, or accounts that you no longer have access to.

 

11 - APPLICABLE LEGISLATION

The present conditions are regulated by the Portuguese Law and for all questions arising from the interpretation determine as court of jurisdiction the Court of the District of Marinha Grande, expressly renouncing any other.

 

These Terms and Conditions have been reviewed and updated on September 13, 2017.