returns

a) Order Cancellation

• Customer Cancellation

The customer may cancel his order by requesting it to Yesols, Sociedade Unipessoal Lda. through the telephone number (+351) 917 266 241 or the emailgeral@yesols.com.

After processing the order, Yesols will attempt to deliver the order, but the Customer has the option of not accepting it. For the purpose of canceling the order, the Customer must indicate to Yesols the order number, the associated NIF and the delivery address.

• Cancellation by Yesols, Lda.

Yesols reserves the right to cancel any order if it is not paid within 10 days after completion by the Customer.

Yesols reserves the right not to process orders when there is any inconsistency in the personal data presented or if there is misconduct on the part of the buyer.

Yesols reserves the right not to process any order or refund in the event of errors in the values ​​and/or characteristics of the products, when these arise from technical problems or errors beyond the control of Yesols.

b) Return and Exchange

According to European legislation currently in force, the Customer has the right to cancel his purchase at https://yesshoponline.com/, except for personalized products or on order from supplier. To exercise its right of free resolution, the Customer must inform Yesols within 14 days after receiving the product, by sending an email to geral@yesols.com.

From the date on which the Customer informed Yesols of its intention, the Customer has a maximum period of 7 days to return the products in question, with the respective associated expenses being borne by the Customer. The products must be returned in their original packaging, complete, as delivered, and must be accompanied by all the documentation received, namely the document that proves the receipt of the products and the reason for the return.

If the product to be returned has an associated offer, it must also be returned in perfect condition and in its original, intact packaging.

If this is not the case, Yesols reserves the right to deduct the value of the product from the amount to be returned to the customer.

Packaging, products and associated offers, if any, and documents must be sent to the following address:

Yesols – Sociedade Unipessoal Lda., Rua da Carvalha, nº 570, 2400-441 Leiria.

c) Refund

As soon as the order arrives at Yesols and, in accordance with the return conditions, the refund will be made via bank transfer or PayPal, within a maximum period of 30 days. It is essential that the Customer provides the IBAN of a bank in Portuguese national territory to make the refund.

As soon as the refund is made, the Customer will be notified by email to the address indicated in their account. Yesols is not responsible for refunds for incorrect bank identification numbers or accounts to which the Customer no longer has access.

d) Consumer Goods Warranty and After-Sales Assistance

• Warranty

In order to activate the warranty, the Customer must send an email describing the failure, as well as the product data to: marketing@yesols.com.

Equipment purchased at Yesols has a guarantee that may vary depending on the product, so the Customer must take into account the description of the same on the invoice.

The warranty period starts from the date of purchase of the equipment and can only be exercised upon presentation of proof of purchase (invoice).Equipment under the following conditions is considered outside the warranty conditions:

e) That have exceeded the period of the same;
f) Present defects caused by abnormal wear;
g) Accidental damage (fall of the product; abuse; spillage of liquids, etc.)
h) Improper use and/or negligence (improper installation of software; bad handling; use of non-original accessories; damage caused by attempted repairs; etc.)

If the product is taken for repair and/or verification by a third party, this will terminate the warranty.

After contacting the complaints service, it will be analyzed and, in case of acceptance, the following instructions will be given and the address where the device should be sent for analysis.

Shipping costs will be the responsibility of the Customer. Yesols is not responsible for any loss or damage during transport.

If the equipment is not received within 10 (ten) working days after the opening of the complaint process or the receipt is greater than the warranty deadline, it will be canceled and may not be accepted by the service again technician.

At the time of sending, the Customer must ensure that their data is erased from the equipment, as well as lock codes, passwords and iCloud accounts. Yesols is not responsible for the loss of data and/or information stored in the equipment, so it is advisable to carry out a backup copy before sending it.

These Warranty Activation Conditions were published on December 12, 2017 and may be revised whenever necessary.

• Repairs

How do I file a repair claim with Yesols?

1) Access the platform https://yesshoponline.com/ to formalize the order;

2) The repair service can be found in a tab in the footer of the site. When selecting, the Customer will find a form with the necessary questions for the quotation request;

3) The Client must fill in the form and it is submitted for a quote;

4) Upon completion of the request, the information for Yesols of the new quote request is triggered. The administration responds to the email, within 24 hours, with the estimated budget.

5) After confirmation by the Customer of acceptance of the quote, an email is sent to the Customer with the address for sending the equipment;

6) Yesols receives the customer's equipment. After receiving the equipment at Yesols headquarters, the company has 15 days to send it back to the customer;

7) The repair is carried out as soon as possible. If the problem is found to be different from what was estimated, the Customer will be informed before the repair is carried out. If the Customer does not accept the new repair quote, an analysis fee of €10 is charged;

8) When the Customer receives the information that the equipment is repaired, an invoice is issued for payment by the Customer and the equipment is only sent when Yesols receives proof of payment. When the product is shipped, the Customer receives an email with this information, and the equipment is delivered to the address indicated by the Customer;

9) Upon receipt of the equipment by the Customer, an email is sent by in order to verify if the delivery and repair were successful and if the Customer is satisfied with the product.