Terms and conditions

1. Domain Owner ID

The website https://yesshoponline.com/ is intended for the sale of sundries, owned by the company Yesols, Sociedade Unipessoal Lda., hereinafter referred to as Yesols, headquartered at Rua da Carvalha, n.º 570, 2400-441 Leiria, Portugal, with VAT number 513543848 and, under that number, registered at the Commercial Registry Office of Leiria with a share capital of €3,000.00.

2. Scope and Purpose of the Terms and Conditions

These Terms and Conditions apply to users of the website https://yesshoponline.com/ and to any operations and transactions, of a commercial or other nature, carried out on it.

Browsing the website, as well as purchasing any product through the online store https://yesshoponline.com/, implies acceptance of these General Terms and Conditions of Use by the customer.

Yesols reserves the right to change these Terms and Conditions, without prior notice, these changes being published in the respective area of ​​the same at https://yesshoponline.com/.

3. Content Information

The website https://yesshoponline.com/ is for private use only. Reproduction, transfer, distribution or storage of its contents without prior written authorization is prohibited for purposes other than strictly personal use.

It is expressly prohibited to introduce links from the website https://yesshoponline.com/ for commercial purposes without the prior authorization of Yesols. Likewise, the use of the domain https://yesshoponline.com/ for abusive purposes and without prior authorization may imply the use of competent legal means by Yesols. In the event that the user finds links on other sites that allow him to access https://yesshoponline.com/, Yesols informs that it does not hold any responsibility either for the origin of the page or for the contents included in it. .

Yesols undertakes to make every effort to ensure that the information presented is free from typographical errors and, whenever they occur, Yesols will correct them as soon as possible. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.

The images presented on the site are merely illustrative. Yesols recommends consulting the product details for more information on its characteristics. If the user cannot find the information he/she wants, he/she can contact the customer support service via the email comercial@yesols.com.

Yesols reserves the right to modify at any time the information and commercial offer presented on products, prices, promotions and commercial conditions.

4. Intellectual Property

The website https://yesshoponline.com/ and all its content are protected under the Intellectual Property Law, in particular copyright and trademarks.

Any use, reproduction or total or partial mention of its contents is prohibited and constitutes a crime when carried out without the prior authorization of Yesols.

The corporate names, brands and distinctive signs reproduced on the website https://yesshoponline.com/ are protected under the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.

5.Responsibilities

All products marketed by Yesols comply with Portuguese legislation currently in force

Yesols declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the Customer's responsibility to check with the local authorities the conditions of importation or use of the products that he intends to order.

6. Obligations of Customers and Users

The Customer and User of https://yesshoponline.com/ undertake to respect these Terms and Conditions of Use, namely to:

• Not to use defamatory, xenophobic, obscene and/or any other type of speech and/or content that violates general principles of law and public order;

• Not using false identities and/or providing false information;

• Providing personal data and correct addresses so that Yesols can carry out the correct processing of orders;

• Yesols reserves the right to delete the User's account that violates any of the Conditions set out in these General Terms and Conditions of Use;

• The Customer is responsible for the veracity of the data communicated to Yesols, so any changes to them must be entered in the Registration Account of https://yesshoponline.com/.

7. Privacy Policy

Identification of the Responsible for the Treatment

Company: Yesols, Sociedade Unipessoal Lda.

Address: Address: Yesols – Sociedade Unipessoal Lda., Rua da Carvalha, nº 570, 2400-441
NIPC: 513543848

Data Protection Officer Contact: rgpd@yesols.com

All personal information regarding users of the online store https://yesshoponline.com/ will be treated in compliance with the Personal Data Protection Act (Law No. 58/2019) and the Regulation General for Data Protection (RGPD) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data.

Yesols guarantees the security, privacy and confidentiality of personal and other data provided by its Customers when registering, ordering and/or paying at https://yesshoponline.com/, such data and information is intended to be used by Yesols for order processing and invoicing. Unless otherwise objected by the Customer, the data and information provided may be used by Yesols for promotional, advertising and/or marketing purposes.

By accepting this Privacy Policy, the user gives his/her informed, express, free and informed consent so that the personal data provided by him/her are processed in the terms foreseen in these conditions.
For more information, see the “Privacy Policy” area on the website https://yesshoponline.com/.

8. Cookies Policy

Yesols uses cookies on its website https://yesshoponline.com/, in order to improve the performance and browsing experience of the user, increasing the speed and efficiency of response and eliminating the need repeatedly entering the same information.

The use of cookies allows https://yesshoponline.com/ to recognize the user's device on the next visit to the website. All browsers allow the user to accept, refuse or delete cookies through advanced settings in the browser.

Cookies used by https://yesshoponline.com/:

• Strictly necessary cookies: essential for the correct functioning of the website, and cannot be deactivated The https://yesshoponline.com/ may not work properly without these cookies;

• Functionality cookies: cookies that allow you to save user preferences, such as preferred language and region, in order to optimize website navigation, preventing the user from having to reconfigure and customize its use on each new visit to the website;

• Analytical cookies: allow Yesols to understand how visitors behave and interact on https://yesshoponline.com/, collecting and disseminating anonymous statistical information;

• Marketing cookies: used to target advertisements to visitors, contributing to a browsing experience that is even more tailored to the user's interests and preferences.

9. Registration and Order Process

Purchasing at https://yesshoponline.com/ implies Customer registration using the form available on the website. After registration and confirmation e-mail, the Customer must add the products he intends to purchase to his shopping cart. For the purchase to be successful, the Customer must follow all the steps of the purchase.

The validation of the purchase order assumes that the Customer has become aware of and accepts the General Terms and Conditions of Use. As soon as the customer completes his purchase, he will receive an automatic email with his order number and all its data. In case of unavailability of the product and/or out of stock, the Customer will be informed of the partial or total cancellation of his order, with the right to a refund of the respective amount paid.

After ordering online, Yesols will confirm payment with the bank in order to start processing and delivering the order. Once the order is shipped, the Customer will receive an automatic email with this information.

10. Online Product Availability

Yesols is responsible for ensuring that all information presented does not contain any type of error, and when this occurs, it will be quickly corrected.
When making a purchase, if any product is not available after placing your order, the customer will be notified by email or SMS, and will be presented with the possibility of canceling the order, receiving the respective refund if already made the payment, or to exchange the product for another that is in stock.

All information about prices, products, specifications, promotional actions and services may be changed at any time by Yesols, Lda.

Yesols reserves the right to only process the order placed by the Customer at https://yesshoponline.com/ after confirmation of the respective payment with the bank. As such, Yesols cannot guarantee the availability of the articles until the beginning of said processing.

The products shown on https://yesshoponline.com/ are subject to availability and the amount of stock available. Some of the products presented on the website are subject to order from the supplier, so an estimated delivery time is indicated, so Yesols is not responsible for delays in orders by suppliers.

In the event that one of the ordered products is not available in stock, Yesols will inform the customer by email or telephone within 2 days from the date of payment of the order. The order will be shipped as soon as all items are available again.

11. Payments

On https://yesshoponline.com/ the following payment methods are available:
• Bank Transfer
• Multibanco Reference / MB WAY
• PayPal
• Credit Card
• Apple Pay
• Google Pay

Bank Transfer
• Holder: YESOLS, Sociedade Unipessoal LDA
• Bank: BPI - Banco Português de Investimento
• IBAN: PT50.0010.0000.52678330.0010.3
• SWIFT/BIC: BBPIPTPL

If the Customer chooses this means of payment, he must send an email to geral@yesols.com with proof of transfer and respective order reference, in order to speed up the process of sending the articles. Payment is valid after confirmation of the amount by the bank. After this confirmation, the shipment of the order is continued.

ATM

Payment is available at any ATM or Home Banking terminal.

When selecting MB, the Multibanco reference is issued according to the amount payable and automatically sent to the Customer's email. This email will be sent by “Hipay.com”, the company that manages ATM references. After using the MB reference, an email is automatically sent indicating that the payment was made successfully.

Payment is only valid for Yesols after confirmation by Hipay. With the ATM, the Customer's banking information is never communicated to Yesols.

Paypal

Paypal (recognized worldwide for the security of its transactions) is the simple, fast and safe way to shop online. Includes VISA, Mastercard and American Express credit cards. With PayPal, Customer's financial data, such as credit card and bank account numbers, are not shared with third parties. With Paypal, the Customer's bank information is never communicated to Yesols.

Credit Card

If the Customer chooses to pay for his orders by credit card (Visa and MasterCard), he can do so with complete security, since, in compliance with the new security rules published by VISA Internacional and Europay/Mastercard International, since 1 April 2001, all requests for authorization to carry out transactions using cards from these systems can only be processed by Hipay, provided that the security code (CVV2/CVC2) of the respective card is included in the elements provided. With the credit card, the Customer's bank information is never communicated to Yesols.

Apple Pay

Apple Pay works with all major debit and prepaid cards from banks around the world. Customer identity and card number are not shared with Yesols. When paying online, the merchant only receives the order authorization information, such as the Customer's name, email address and billing and shipping addresses.

Google Pay

Google Pay allows you to make payments via smartphone in stores, online and on Google products. It offers a safe and practical service for the user, available for Android. It also allows you to link other types of cards, such as gift cards and loyalty cards.

12. Shipping Costs

YES Shop Online undertakes to deliver the orders, properly packaged, after confirmation of payment by the bank.
The order is delivered to the address indicated by the Customer in the “Delivery Address” area (home, work, among others). Orders are not sent to PO Boxes.

As soon as the goods are shipped from our facilities, the Customer will be automatically informed by e-mail.

In the product sheet you will find the estimated date, in working days, for dispatch.To the estimated time for dispatch, the transport time is added, depending on the carrier chosen by the Customer and the destination of the order

YES Shop Online only dispatches on working days, until 17:00, so Saturdays, Sundays and holidays are not taken into account for the estimated delivery time of orders.

The estimated delivery date is merely indicative, being the responsibility of the transport companies. Any delay in the shipment of items, compared to the estimated dates presented, does not give the right to compensation.

13. Cancellations, Exchanges and Returns

a) Order Cancellation

• Cancellation by Customer

The customer may cancel his order by requesting it to Yesols, Sociedade Unipessoal Lda. through the phone number (+351) 917 266 241 or email geral@yesols.com.

After processing the order, Yesols will attempt to deliver the order, but the Customer has the option of not accepting it. For the purpose of canceling the order, the Customer must provide Yesols with the order number, the associated NIF and the delivery address.

• Cancellation by Yesols, Lda.

Yesols reserves the right to cancel any order if it is not paid within 10 days after it has been completed by the Customer.

Yesols reserves the right not to process orders when there is any inconsistency in the personal data presented or when misconduct on the part of the buyer is observed.

Yesols reserves the right not to process any order or refund, in the event of errors in the values ​​and/or characteristics of the products, when these arise from technical problems or errors beyond the control of Yesols.

b) Return and Exchange

According to European legislation currently in force, the Customer has the right to cancel his purchase at https://yesshoponline.com/, except for customized products or products made to order from a supplier. To exercise its right of free resolution, the Customer must inform Yesols within 14 days after receiving the product, by sending an email to geral@yesols.com.

From the date on which the Customer informed Yesols of its intention, the Customer has a maximum period of 7 days to return the products in question, with the respective associated expenses being borne by the Customer. The products must be returned in their original packaging, complete, as delivered, and must be accompanied by all the documentation received, namely the document that proves the receipt of the products and the reason for the return.

If the product to be returned has an associated offer, it must also be returned in perfect condition and in its original, intact packaging.

If this is not the case, Yesols reserves the right to deduct the value of the product from the amount to be returned to the customer.

Packaging, products and associated offers, if any, and documents must be sent to the following address:

Yesols – Sociedade Unipessoal Lda., Rua da Carvalha, nº 570, 2400-441 Leiria.

c) Refund

As soon as the order arrives at Yesols and, in accordance with the return conditions, the refund will be made via bank transfer or PayPal, within a maximum period of 30 days. It is essential that the Customer provides the IBAN of a bank in Portuguese national territory in order to make the refund.

As soon as the refund is made, the Customer will be notified by email to the address indicated in their account. Yesols is not responsible for refunds for incorrect bank identification numbers or accounts to which the Customer no longer has access.

d) Warranty of Consumer Goods and After-Sales Assistance

• Warranty

In order to activate the warranty, the Customer must send an email describing the failure, as well as the product data to: marketing@yesolscom.

Equipment purchased at Yesols has a guarantee that may vary depending on the product, so the Customer must take into account the description of the same on the invoice.

The warranty period starts from the date of purchase of the equipment and can only be exercised upon presentation of proof of purchase (invoice). Equipment under the following conditions is considered out of warranty:

e) That have exceeded the period of the same;
f) Present defects caused by abnormal wear;
g) Accidental damage (fall of the product; abuse; spillage of liquids, etc.) h) Improper use and/or negligence (improper installation of software; bad handling; use of non-original accessories; damage caused by attempted repairs; etc.)

If the product is taken for repair and/or investigation by a third party, this will void the warranty.

After contacting the complaints service, it will be analyzed and, in case of acceptance, the following instructions will be given and the address where the device should be sent for analysis.

Shipping costs will be the responsibility of the Customer. Yesols is not responsible for any loss or damage during transport.

If the equipment is not received within 10 (ten) working days after the opening of the complaint process or the receipt is greater than the warranty deadline, it will be canceled and may not be accepted by the service again technician.

At the time of sending, the Customer must ensure that their data is erased from the equipment, as well as lock codes, passwords and iCloud accounts. Yesols is not responsible for the loss of data and/or information stored in the equipment, so it is advisable to carry out a backup copy before sending it.

These Warranty Activation Conditions were published on December 12, 2017 and may be revised whenever necessary.

• Repairs

How do I file a repair claim with Yesols?

1) Access the platform https://yesshoponline.com/ to formalize the order;

2) The repair service can be found in a tab in the footer of the site. When selecting, the Client will find a form with the necessary questions for the quotation request;

3) The Client must fill in the form and it is submitted for a quote;

4) Upon completion of the request, the information for Yesols of the new quote request is triggered. The administration responds to the email, within 24 hours, with the estimated budget.

5) After confirmation by the Customer of acceptance of the quote, an e-mail is sent to the Customer with the shipping address of the equipment;

6) Yesols receives the customer's equipment. After receiving the equipment at Yesols headquarters, the company has 15 days to send it back to the customer;

7) The repair is carried out as soon as possible. If the problem is found to be different from what was estimated, the Customer will be informed before the repair is carried out. If the Customer does not accept the new repair quote, an analysis fee of €10 is charged;

8) When the Customer receives the information that the equipment is repaired, an invoice is issued for payment by the Customer and the equipment is only sent when Yesols receives proof of payment.When the product is shipped, the Customer receives an email with this information, and the equipment is delivered to the address indicated by the Customer;

9) Upon receipt of the equipment by the Customer, an email is sent by in order to verify if the delivery and repair were successful and if the Customer is satisfied with the product

14. Applicable Law

All purchases made at https://yesshoponline.com/ are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Terms and Conditions of Use determines the Tribunal da Comarca da Marinha Grande as the competent jurisdiction, with express waiver of any other.

If the consumer is outside mainland Portugal, Yesols informs that any legal process must be referred to the Portuguese Courts.

These General Terms and Conditions of Use were revised on September 13, 2021.

15. Alternative Dispute Resolution

In case of dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:

ODR – Online Dispute Resolution https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

CNIACC – National Center of Information and Arbitration of Consumer Disputes
https://www.cniacc.pt/pt/

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